Frequently Asked Company Questions

FREQUENTLY ASKED BED BUG QUESTIONS




QUESTION:What Area's Do You Service?
ANSWER: Tango Down Pest Control Inc service area's include but are not limited to, Edmonton, Leduc, St. Albert, Spruce Grove, Beaumont, Devon, Stony Plain, Duffield, Gibbons, Fort Saskatchewan, Morinville, Bon Accord, and Namao.
QUESTION: Can The City Solve My Pest Problem For Free?
ANSWER: No: Government bodies, such as city or provincial animal control services, mainly deal with domestic animals like dogs and cats. These are problems such as animal bites, pet abuse issues, stray or dangerous dogs, etc. Certain government services are used to help with select wildlife and even some agricultural pest cases, but they don't perform any nongovernment related control service activities. Pest control is a complex and specialized industry, requiring a great deal of training, knowledge, and dedication. Even if the city or provincial services were willing to control structural pests on a wide scale, doing a complete job is not very likely. Since government agencies only deal with select problems, professional pest management is controlled by the private sector.
QUESTION: What Is Your Service Range?
ANSWER: Our average service range is typically within 50klms of Edmonton but can be as far as 500 kilometers. We try to avoid spending a long time on the phone discussing your particular pest problem, without first finding out if it is feasible for us to provide you with pest control services. The service range of each pest company will always vary, depending on travel time, availability, the number of service vehicles, employees etc.
QUESTION: Are You Fully Licensed?
ANSWER: Yes. All active pest control companies within the province of Alberta are legally required to carry the appropriate licenses concerning professional pest control activities. They should also possess all relevant city and provincial licenses and registrations, and be willing to display them when requested by a client.
QUESTION: Do You Have Insurance?
ANSWER: Yes. All pest control companies operating (legally) in the province of Alberta are required by law to have the appropriate amount and coverage that is specific to pest control related activities, including liability insurance. This insurance coverage protects both the customer and the technician, in the event of an accident. Pest control technicians work in tight spaces, attics, etc, if an accident were to happen it's important to have coverage. That is why it is mandatory by law for an active pest control company to have the appropriate insurance.
QUESTION: Why Do You Charge The Prices That You Do?
ANSWER: Every pest control company will charge differently depending on a variety of factors, just like every business. Some of the factors that affect service prices can include, supply costs, employee salaries and benefits, travel and vehicle expenses, insurance costs, licensing expenses, size of the area to be treated, severity, complexity etc. Pest control has an inherently wide range of possible scenarios, so there is really no one-price-fits-all solution. Professional pest control is a specialty field and the professional pest control companies that operate (legally) have a lot of overhead. Professional pest control prices are in line with many of the other commercial and residential contracting services, such as plumbing, electrical, and various other skilled fields. In fact, most of our services are priced the same or even below the market average for professional pest control.
Pest problems can usually be described over the phone fairly accurately, so your pest control provider should be able to give you a fair idea of what it will cost to solve your particular problem. Of course, there is always the option of doing it yourself. Though it will probably not be free and the results will most likely be mixed. To achieve a high-quality result within a reasonable time, hiring a professional is always the best way to go. Often calling a professional as soon as a problem arises, will save both time and money.
DQUESTION: Do You Offer Discounts?
ANSWER: Of course! We proudly offer discounted extermination services to seniors, students, former or current serving military, as well as former or current serving first responders.
QUESTION: What Forms Of Payment Do You Accept?
ANSWER: For residential customers we accept:
Debit, Visa, Mastercard, American Express, JCB, Union Pay, Discover, Diners Club International, Android Pay, Apple Pay, as well as Cash. For commercial customers we accept:
Commercial cheque, Debit, Visa, Mastercard, American Express, JCB, Union Pay, Discover, Diners Club International, Android Pay, Apple Pay, as well as Cash.
UESTION: Can You Help Me With A Dog Or Cat Issue?
ANSWER: No. Any dog or cat issues are to be handled by your local animal control authority.
QUESTION: What Pest's Do You Control?
ANSWER: We control any insect or rodent that interferes with human activity within a structure. This can include but is not limited to: mice, cockroaches, ants, bed bugs, wasps, bees, etc. For anything that is not listed on our website, give us a call! We can most likely be of service or get you pointed in the right direction.
QUESTION: What Do You Not Control?
ANSWER: Cats and dogs, rabbits, deer, moose, bears, bats, moles, cougars, voles, pigeons, squirrels, raccoons, agricultural pests, or any form of wildlife that is either endangered or protected by provincial or federal legislation.
QUESTION: X Y Z Pest Control Company Is Offering To Exterminate My Pest Problem For X Amount, Can You Price Match?
ANSWER: No. All of our over the phone estimates and onsite evaluated costs are accurate to what is required to solve your particular pest problem and are accurate to what is required for achieving a high level of control, delivering a high level of customer satisfaction, and positive service experience.
QUESTION: HX Y Z Pest Control Company Offers Free Pest Inspection, Why Don't You?
ANSWER: We offer free pest inspections with all of our scheduled extermination services. Should you choose to go through with any of our other services after the inspection has been completed, the cost of the inspection is deducted off of the cost of the extermination. Getting a free pest inspection sounds good, but what may seem like a straightforward deal with "no strings attached" can turn into a sales pitch to push you to buy something you may not need. We never use pushy sales tactics or have obligations for you to go through with any further services after the inspection is completed. There is no hidden agenda with our pest inspections. Just our professional observations with effective solution options, and honest answers.
QUESTION: Pest Control Is Too Expensive, I Don't Want To Pay A Professional. Cant I Deal With This Myself? Or Pay Someone Else A lot Less To Fix It For Me?
ANSWER: We always recommend hiring a pest control professional that is licensed, insured, and accredited as soon as a problem arises. Unlicensed "exterminators" perform "pest control", illegally and have no insurance and do not have the licensing required to purchase or apply the commercial grade products necessary to effectively eliminate infestations. Trusting the health, safety, and wellness of your family, friends, guests or customers to a professional pest control company is the best decision possible. It's an easy price to pay!
As for taking on a pest problem yourself, you absolutely can! and it is not impossible to fix without paying a professional.
But the time it can take to gain control of a problem can be frustrating and the results can be very much mixed depending on the particular situation. There are many different home remedies, online D-I-Y control strategies, and consumer-grade over the counter products that can be bought from your local hardware store. But these products and strategies are relatively ineffective when compared to the knowledge, experience, and skills of pest control professionals, and the commercial grade products that are available to licensed exterminators.
QUESTION: What do they look like?
ANSWER: Bed bugs in their adult stage of life are roughly the same size, shape, and color as an apple seed. They appear oval in shape, with a flat abdomen, and their about one-quarter of an inch in overall length. Young bed bugs (nymphs) are translucent/white and are the size of a pinhead. Bed bug eggs are roughly the size, shape, and color of a half grain of rice.
QUESTION: After being bitten, what does the bed bug bite look like?
ANSWER: Identifying bed bug bites can be challenging for a number of reasons. Here are some clues to help discern them from other types of insect bites: 1. If you felt the bite when it happened, it is likely that it was not a bed bug.
2. If the bite pattern is random or spread out, there is a good chance it was not bedbugs.
3. If a blister forms after being bitten, it could be a bed bug bite.
4. If the bite marks follow a straight or a zig-zag pattern, there is a chance they could be bed bug bites. Bed bug bite marks can typically be found in groups of three to five bite marks per affected area, although, not every person will react to the bites.
QUESTION: What should I know about bed bug bites?
ANSWER: Bed bugs are not known to spread diseases, but adverse side effects can be common such as infections can be caused due to excessive scratching. Make sure to keep them clean and try not to scratch them.
QUESTION: Are bed bugs visible?
ANSWER: Yes. Bedbugs can be seen in all life stages with the naked eye. There are a total of five different sizes of bed bugs that are perfectly visible because there are five different life stages in their life cycle.
QUESTION: How do I know if I have bed bugs?
ANSWER: 1. Live/dead visual bed bug Identification
2. Dark spotting (fecal trace) on bed sheets or pillowcases
3. Dark spotting on seams of mattresses and box springs
4. Dark spotting on bed frames and headboards
5. Any combination of any of the above, live bedbugs, shedding from bed bug skin (casts, appearing brown in color), spotting, or bed bug eggs, are all traces that indicate bed bugs are present.
QUESTION: Why do I have bed bug problem?
ANSWER: Anyone can become victim to bed bugs invading their home by way of used bedding materials, mattresses, bed frames, various types of furniture, luggage after a trip, overnight stays in infested area's, or any public place such as waiting rooms, movie theaters, public transportation, etc.
DQUESTION: Where do bed bugs like to usually hide?
ANSWER: 1. Mattresses and box springs, furniture
2. Areas where you sit or spend extended periods, (chairs, beds, couches etc.)
3. Underneath beds, between the mattress and boxspring, within the seams of the mattress and boxspring.
4. In the cracks and crevices of bed frames and headboards
5. Behind picture frames, cracks of baseboards, dressers.
6. Typically anywhere within 4-6 feet of where you sleep or spend extended periods of time laying or sitting idle.
QUESTION: Will I know when a bed bug bites me?
ANSWER: No. The bed bug is equipt with saliva that contains a substance that acts as a mild anesthetic, essentially numbing the area before driving their beak into the skin.h.
QUESTION: Will bed bugs bite my dog, cat or birds?
ANSWER: Although most species of bed bugs prefer to feed on human beings, bed bugs will bite pets if there is no human host to feed on. The bed bugs will mainly target the exposed underbelly of dogs and cats and the bites will look similar to the ones found on the skin of human beings.
QUESTION: What time are bedbugs physically active?
ANSWER: Bed bugs are nocturnal, but not exclusively. Bed bugs will feed at night but can also feed and be active during the daytime whenever a body is present and idle for an extended period.
QUESTION:How do bed bugs spread and what I can I do to keep them out of my home?
ANSWER: Bed bugs like to attach themselves to various items. It is important to clean often and clear the clutter so that hiding spaces become limited. It is also super important to inspect any items brought into your home.
QUESTION: What are the chances my building or home will get bed bugs?
ANSWER: For any multi-family dwelling or hospitality type building, your risk should be considered fairly high. Single-family homes are also at risk.
QUESTION: How does a building get bed bugs?
ANSWER: Bed bugs are brought in either on someone's clothing, personal belongings, or furniture or used items.
QUESTION:What is the risk of spreading the infestation once a building has bed bugs?
ANSWER: Female bed bugs tend to migrate away from their host if the situation is left uncontrolled. Often this leads to infestations in common areas, lobbies, adjoining rooms or neighboring units. Some living with bed bugs don’t realize they are biting. It is common for people who are dealing with an infestation to not report having bed bugs due to the embarrassment, the threat of eviction, and the unfortunate stigma of being unclean.
QUESTION:DQUESTION: Where do bed bugs like to usually hide?
ANSWER: 1. Mattresses and box springs, furniture
2. Areas where you sit or spend extended periods, (chairs, beds, couches etc.)
3. Underneath beds, between the mattress and boxspring, within the seams of the mattress and boxspring
4. In the cracks and crevices of bed frames and headboards
5. Behind picture frames, cracks of baseboards, dressers.
6. Typically anywhere within 4-6 feet of where you sleep or spend extended periods of time laying or sitting idle.
QUESTION: Will I know when a bed bug bites me?
ANSWER: No. The bed bug is equipt with saliva that contains a substance that acts as a mild anesthetic, essentially numbing the area before driving their beak into the skin.h.
QUESTION: Will bed bugs bite my dog, cat or birds?
ANSWER: Although most species of bed bugs prefer to feed on human beings, bed bugs will bite pets if there is no human host to feed on. The bed bugs will mainly target the exposed underbelly of dogs and cats and the bites will look similar to the ones found on the skin of human beings.
QUESTION: If I get new or used furniture items or second-hand clothes, do I need to be concerned about re-introducing bed bugs?
ANSWER: Yes, you should always carefully inspect the items for any signs of bed bug activity, past or present (live bugs, eggs, spotting etc.) and if you are not sure, have any furniture professionally treated. New clothes are usually fine, but used clothing should be dried on high heat if you are unsure if it is infested but it is always a good preventative.
QUESTION:Should I throw out all of my furniture and belongings?
ANSWER: It is not recommended that you throw away furniture or belongings until a professional has carefully inspected and assessed the entire situation. Most times items are treatable.
QUESTION: I am afraid some of my clothing might have bedbugs, what can I do?
ANSWER: Place clothing that you think may have a problem, into a dryer on high heat for a minimum uninterrupted duration of 30 minutes or more. This will also work for dry clean only clothing as well. As long as the dry clean only item is dry, it will most likely not sustain damage. This is to be used only as a guide. Different articles of clothing react in different ways when exposed to heat for extended periods. If in doubt, always speak to your dry clean professional beforehand.
QUESTION: Should I buy a brand new bed or furniture to solve my bed bug problem?
ANSWER: That could help, but without extermination service, any new items that are introduced will likely become infested by bed bugs that are living in baseboard cracks and crevices etc. A bed bug problem can often end up spreading when someone moves infested furniture out of a room without any prior treatment or preparation.
QUESTION:Can I exterminate my bed bug problem by myself?
ANSWER: It depends. We are always strongly against the use of domestic grade products because they lack the strength and coverage it takes to aid in the extermination of bedbugs. Only professional pest control operators possess the products, training, and experience required to control a bed bug problem or infestation. Using the hardware store over-the-counter or do-it-yourself spray products may make the infestation worse by aggravating them, causing them to scatter and develop in remote areas they would not otherwise go. Contacting a quality pest control company like Tango Down Pest Control should be your first step towards managing your bed bug problem or infestation.
QUESTION: Will the bedbugs come back?
ANSWER: It's possible. A repeat bed bug problem can develop just as same as the original, or worse if left untreated.
QUESTION:How can I prevent or minimize the likelihood of getting bed bugs?
ANSWER: 1. Avoid buying used furniture if possible. If not, carefully inspect it before it is introduced to your living space.
2. Have a professional pest control technician inspect apartments or rental units with new tenants, or unit that has a high turnover rate (hotel rooms, month to month apartment units etc.) on a regular basis.
3. Frequently Inspect luggage while traveling.
4. Inspect beds while on vacation, or when staying anywhere that is unfamiliar to you.
4. Exercise caution when traveling and staying in hotels. Inspect sleeping areas before unpacking overnight bags or luggage.

Phone number (587) 930-5526



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